User Unfriendly & Confusing

Badly designed, my security question pops up as a choice for a mobile number and the capcha figures leave much to be desired as one cannot see properly what is a capital letter and what the underscores are there for. I have just wasted an hour trying to log in after a few months and change my password...... And the mobile app is even worse.

KrishyJ about Vi: Recharge, Payments & Games